Reimbursement for shipping cost

If we ask you to return the receiver (for example, because it needs to be repaired), we will reimburse the shipping cost.

Please send the receiver using your local postal service (standard postal mail). Do not use courier services such as DHL, FedEx, UPS, or similar, as these shipping methods are significantly more expensive and will not be reimbursed unless agreed with our support team in advance.

If the shipping cost is expected to be unusually high, please contact our support team before sending the receiver so we can discuss the available options.

To receive reimbursement, please email a photo or scanned copy of your postal receipt to support@fr24.com, along with the email address associated with your PayPal account.

If PayPal is not available in your country, we can also reimburse you via Western Union. In that case, please provide the following information:

• Your full name (exactly as it appears on your government-issued ID)
• Your address
• Your phone number

Once we receive the required information, we will process the reimbursement as soon as possible.

Already returned the receiver?

If you have already returned an Flightradar24 receiver and are waiting for reimbursement of the return shipping cost, please note that the payment is typically processed within approximately 2 weeks after we receive the required documentation.