I have an active subscription but I still see ads, why?

If you have an active subscription but are still seeing ads, the most common reason is that you are not logged in to the Flightradar24 account linked to your subscription. You may be logged out completely or logged in to a different account.

Check that you're logged in

First, make sure you're logged in to the correct Flightradar24 account.

If you're already logged in:

1. Log out of your account.

2. Log back in using the email linked to your subscription.

3. If you're using the website, try clearing your browser's cache and then reload Flightradar24.

Purchased your subscription through Apple or Google Play?

If you purchased your subscription through the App Store or Google Play and are seeing ads on the Flightradar24 website, make sure you have a Flightradar24 account linked to your subscription.

If you don't have an account yet, you can create one in the Flightradar24 app. Once your account is set up, log in to the Flightradar24 website using the same account. Your subscription should then be recognized on the website.

If you're still seeing ads after following these steps, please contact our support team and we'll be happy to help.