In this article
GPS IS WEATHER PROOF AND NEEDS TO BE INSTALLED OUTSIDE
Troubleshooting steps
If your receiver is experiencing GPS problems, follow the steps below to identify and resolve the issue.
Note: The photos in this article show one receiver model. Depending on your receiver type, the GPS connector and status indicators may look slightly different.
1. Verify that the GPS antenna is connected correctly
Ensure that the GPS antenna is firmly connected to the correct GPS port on the receiver. A loose or incorrectly connected antenna will prevent the receiver from obtaining a GPS fix (see attached photos).
If necessary, disconnect and reconnect the antenna to make sure the connection is secure.
2. Place the GPS antenna where it has a clear view of the sky
The GPS antenna requires a view of the sky to receive signals from GPS satellites.
For best results:
- Place the GPS antenna on a windowsill or near a window facing the sky.
- Avoid placing it under metal roofs, inside cabinets, or behind thick concrete walls.
- If the receiver has been moved recently, try repositioning the GPS antenna and allow a few minutes for it to acquire a satellite fix.
- Experiment with different locations if needed, as even small changes in position can improve reception.
3. Inspect the GPS antenna and cable
Check the GPS antenna (GPS puck) and cable for any signs of:
- Cuts or cracks.
- Pinched or damaged cable.
- Loose or damaged connectors.
- Water damage or corrosion (if installed outdoors).
If the antenna or cable is damaged, GPS reception may be unreliable or unavailable.
4. Check the GPS status
Depending on your receiver model, you can verify GPS operation in one of the following ways:
LED indicator:
The GPS LED on the front of the receiver should flash green, indicating that GPS data is being received. An occasional red flash is normal during operation.
Receiver display:
On receivers equipped with a screen, check the displayed GPS status to confirm that the receiver has acquired a GPS fix.
5. Allow time to acquire a GPS fix
If the receiver has just been powered on or moved to a new location, it may take several minutes to obtain a GPS fix. During this time, keep the GPS antenna stationary with a clear view of the sky.
Still having problems?
If you've completed all of the steps above and the receiver is still unable to obtain a GPS fix, please contact Flightradar24 Support and include:
- A photo showing how the GPS antenna is connected.
- A photo of the receiver's LEDs or display (showing the GPS status).
- A brief description of when the problem started and any recent changes to your installation.
This information will help us diagnose the issue more quickly.
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