We understand that unexpected delays can happen. If you're unable to install your receiver within the promised one week after it arrives, simply let us know as soon as possible. Here a link to the contact form.
Examples of valid reasons for a delay include:
- Waiting for suitable weather conditions.
- Arranging access to the installation location.
- Scheduling a technician or installer.
- Being away from home or on vacation.
- Awaiting additional equipment or parts.
Please contact us and provide a brief explanation along with an estimated installation date. Keeping us informed helps us plan our receiver program and ensures your application remains active.
If we don't hear from you and the receiver remains offline for an extended period after delivery, we may contact you to check the status of the installation.
Our goal is to get your receiver online as soon as it's practical and safe to do so, and we're happy to help you if your plans change.
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